Support

Answers to common questions about Gigabye. Can’t find yours? Write to us and we’ll reply within two business days.

Frequently asked questions

Where do deleted photos go?

Into the Recently Deleted album in the Photos app, where they stay for 30 days and can be restored. To free the space right away, open Photos, go to Utilities, then Recently Deleted, tap Select and Delete All.

I deleted files but my free space didn't change. Why?

Deleted items still take up space while they are in Recently Deleted. If you use iCloud Photos with Optimize iPhone Storage, many originals live in iCloud, so deleting them frees iCloud space more than iPhone space. Gigabye shows these amounts separately.

Does Gigabye upload my photos?

No. All analysis runs on your iPhone. Your photos, videos and their contents never leave the device.

What does video compression do?

It creates a new copy in HEVC at up to 1080p, keeps the original date, location and favorite status, and adds it to the same albums. The original is deleted only after you confirm. Slow-motion and Cinematic videos are skipped.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, then Subscriptions, choose Gigabye and tap Cancel Subscription. Deleting the app does not cancel it. Gigabye Pro stays active until the end of the paid period.

How do I get a refund?

Payments are handled by Apple. Request a refund at reportaproblem.apple.com.

I bought Gigabye Pro but it's locked on my new iPhone.

Open Settings in Gigabye and tap Restore Purchases while signed in with the same Apple Account.

Can I turn off analytics?

Yes. In Gigabye, open Settings, then Privacy, and turn off Share Anonymous Analytics.